Yard Automation Pros supports the machines we sell, anywhere in the United States. There is no dealer visit and no drop-off depot. Support here means three things: documentation for your specific model, troubleshooting organized by the symptom you are actually seeing, and a warranty process where we open the manufacturer claim on your behalf.
If you know what is wrong, jump to common problems. If you want guidance for a class of machine, start with a category below.
Find help by category
- Robot Lawn Mowers — boundary mapping, RTK and GPS positioning, dock placement, slope and terrain limits, blade and cut quality.
- Robot Snow Blowers — cold-weather operation, chute and auger behavior, surface and traction limits, seasonal changeover and storage.
- Robot Pool Cleaners — wall climbing and surfacing, filter and debris handling, charging and water-line behavior, pool shape and surface limits.
- Robot Vacuums / Mops — base station and self-emptying, mapping and no-go zones, water tanks and pad care, obstacle avoidance.
- Robot Window Cleaners — suction and safety tethering, glass type and frame detection, cleaning solution and pad care, edge behavior.
Common problems
These are the issues that account for most support contacts. Each article walks the full diagnostic path, not just the first thing to try.
- Robot mower won't dock or won't charge — separating a docking problem from a charging problem, and fixing each.
- Robot mower losing RTK or GPS signal — antenna sky view, base station placement, interference and multipath.
- Robot won't connect to WiFi or pair with the app — 2.4 GHz vs 5 GHz, band steering, captive portals and permissions.
- Robot getting stuck in the same spot — reading a repeat-stall location as a map problem, a terrain problem, or a hardware problem.
How support works
Reaching us
- Email — Support@yardautomationpros.com
- Phone — (423) 927-3776
- Chat widget — this is an AI assistant, available on the site at any hour. It answers setup and documentation questions immediately. It is not a human agent, and it does not open warranty claims.
Business hours
Monday to Friday, 9:00am to 5:00pm Eastern Time. Email and phone are answered during these hours. Requests that arrive outside them are picked up the next business day.
Response times
Email is answered within one business day. Phone is answered live during business hours — you reach a person, not a queue.
Warranty and escalation
You never have to open your own warranty claim. If your machine has a fault covered by the manufacturer, we gather the evidence, rule out the causes that are not hardware, and open the claim for you.
Here is how a support request moves:
Tier 1 — Yard Automation Pros handles it
We resolve these directly, with no manufacturer involvement:
- Setup and configuration
- App and WiFi pairing
- Mapping and boundary problems
- General operating questions
- Order and shipping issues
- Damage that occurred in transit
Tier 2 — We diagnose, then route
When a hardware fault is suspected, we do the diagnostic work before anything goes to the manufacturer. We collect:
- Model and serial number
- Purchase date
- A clear description of the symptom
- Any error codes or indicator-light patterns
- Photos or video of the problem
We then rule out setup, configuration, and environmental causes. If the fault is genuine, we open the manufacturer claim on your behalf and stay on it until it is resolved.
Tier 3 — Manufacturer
The manufacturer owns warranty repair, replacement parts, and in-warranty unit replacement. Terms and coverage periods are set by each brand and vary by model. We track the claim and keep you updated; we do not decide the outcome.
Before you contact us
Having these ready makes the first reply useful instead of a request for more information:
- Model name and serial number
- Purchase date
- What the machine does, and where it does it
- Any error code or light pattern, written down exactly
- A short video if the behavior is intermittent
A safety note: please do not open, disassemble, or attempt internal repair of any machine. It is a safety risk, and on most brands it voids the warranty outright — which removes the option we would otherwise use to get you a repair or replacement.
